Saletti processes all payment transactions through Trustly, a bank-transfer service used across much of Europe. That means no card details stored on the platform, and no e-wallet intermediaries — money moves directly between your bank and the operator. The minimum for both deposits and withdrawals is 20 EUR, and weekly withdrawal limits are capped at 5,000 EUR unless you qualify for VIP status.
Before your first deposit
The operator requires you to play in the currency of your country. If that currency is not offered, you must use Euros. All deposits go through Trustly, so you will need a bank account in a supported region to fund your account.
The minimum deposit is 20 EUR. Trustly transactions are usually processed in a few minutes, so funds appear quickly once confirmed by your bank. Good to know: Skrill and Neteller deposits are not valid for the welcome bonus, though the FAQ states that Trustly is the only payment route available anyway.
Methods and their trade-offs
Trustly is the sole method named in the operator's terms. It works as an instant bank-transfer service: you select your bank, authenticate through your own online banking, and the payment clears without needing to register separately with Trustly itself. The operator also mentions credit and debit cards generically, and references e-wallets in its general terms, but the FAQ is explicit that all transactions go through Trustly.
What this means in practice: no separate e-wallet balance to manage, but also no alternative if Trustly does not support your bank. The service covers most banks in the Nordic region, the Baltics, Germany, Poland and a few other markets — check whether your own bank appears in Trustly's list before opening an account.
Requesting a payout
Here is the sequence once you are ready to withdraw:
- Log in and head to the cashier or withdrawal section.
- Confirm that your identity has been verified — no withdrawal is processed until verification checks are complete.
- Enter the amount you want to withdraw. The minimum is 20 EUR, and you must have wagered your deposited amount at least once in full before a withdrawal is allowed.
- Select Trustly as the payout method. Withdrawals are paid back to the same payment method used to make a deposit.
- Submit the request. Once approved, the withdrawal is processed immediately, and processed funds leave the operator at the close of business each bank working day.
Worth remembering: if you have not yet verified your account, the operator will ask for documents before releasing the funds. That can add time to your first withdrawal, so it is worth uploading ID and proof of address early.
The wait explained
Trustly transactions are usually processed in a few minutes, according to the operator. Once a withdrawal is approved, it is processed immediately, and the funds leave the operator at the close of business each bank working day. That means a request submitted in the morning may clear the same day, while one made late in the evening will wait until the next working day.
Verification is the main variable. If your account is already verified, and the withdrawal amount is within normal limits, the process is fast. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering — in other words, if you deposit and try to withdraw without playing much, expect scrutiny.
Jackpots in excess of 250,000 EUR may take up to 30 days to be paid. That is a long wait, and it applies only to the very largest wins — the maximum amount the operator is obliged to pay for any one bet or spin is 250,000 EUR, excluding Progressive Jackpot winnings.
Caps, fees and currency
The weekly withdrawal limit is 5,000 EUR. VIP players may be eligible for a withdrawal limit increase, though the operator does not publish the VIP tiers or their respective caps in the terms reviewed.
Fees: the operator charges an administrative fee of 5 EUR per month on inactive accounts — accounts not logged into for 12 months. If the operator issues chargeback reminder emails because identity cannot be confirmed, these are subject to a 50 EUR administrative fee each. No withdrawal fee is mentioned for standard transactions.
Currency: you must register and play in the currency of your country. If your country's currency is not offered, play must be in Euros. That means no multi-currency wallet, and no switching between currencies once your account is set up.
| Condition | Value |
|---|---|
| Minimum deposit | 20 EUR |
| Minimum withdrawal | 20 EUR |
| Weekly withdrawal limit | 5,000 EUR |
| Maximum win per bet/spin | 250,000 EUR |
| Inactive account fee | 5 EUR/month (after 12 months) |
| Chargeback reminder fee | 50 EUR per email |
The documents you will be asked for
No withdrawal will be processed until verification checks have been satisfactorily completed. The operator may request supporting ID or other documentation to confirm identity, age, address, or payment method details at any time, including for routine security checks.
Age verification is done electronically where possible, and the operator may use third-party agencies or request further information directly from you. Email verification may also be required — failure to verify your email via an activation link may result in account suspension and voided winnings.
To comply with EU anti-money laundering directives, the operator may ask for proof of ownership for any payment methods used to deposit or withdraw funds, including the source of funds or wealth. In short: have a copy of your ID, a recent utility bill or bank statement showing your address, and a screenshot or statement showing the payment method you used to deposit. The operator's support email is given in the terms as [email protected].
Why a payout gets held
The most common reason is missing or incomplete verification. If the operator cannot confirm your identity, age, address, or the ownership of the payment method, the withdrawal stays pending until the documents are provided and checked.
Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering. If you deposit a large amount and try to withdraw it without playing, the operator will ask why — money laundering regulations require it.
Bonus abuse or irregular play can also void a withdrawal. The terms list several triggers: equal or low-margin bets (betting both black and red on roulette), delayed winnings (starting a bonus feature with bonus funds and completing it with cash after wagering is met), or working in a syndicate. If any of these apply, the operator may void winnings and refuse the payout.
If a payout is delayed or refused and you believe it should not be, contact the operator's support team with the transaction date, the amount, and the payment method you used. They are the only ones who can act on a withdrawal issue — we are an information portal and have no access to player accounts.
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